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IT operations management (ITOM) is the process of managing the provisioning, capacity, cost, performance, security, and availability of infrastructure and services including on-premises data centers, private cloud deployments, and public cloud resources.

Run and reinvent ITOM

In the fast-moving digital era, IT operations teams need to find and fix problems before the business feels the impact, and customer experience suffers. BMC Helix Monitor is an end-to-end SaaS solution with broad monitoring and event management capabilities, enabling IT teams to:

  • Proactively identify and resolve performance and availability issues of infrastructure and applications in a hybrid IT environment
  • Intelligently manage events to identify patterns, prioritize the most important events and speed MTTR
  • Run in your choice of cloud for reduced infrastructure costs and fast time to value
BMC Helix Monitor

Optimize cost and capacity with continuous insight and automated actions

Digital business requires IT to be nimble and accurate when tuning the dynamic IT infrastructure. ITOM empowers the continuous alignment of services to:

  • Understand utilization at the resource, application, and business service level
  • Eliminate over-provisioning and under-provisioning, and their associated costs
  • Align resource forecasting with business demand
  • Automatically right-size resources to balance cost and performance requirements

On-premises solution for performance monitoring and event management

Use machine learning to identify, analyze, and resolve application and infrastructure problems. IT operations teams can understand application performance and simulate user experience to:

  • Pinpoint the source of the problem, from infrastructure to code to resource availability
  • Understand the broader service impact of an application performance issue
  • Proactively communicate with IT services, application owners, and development teams
IT operations must understand the user experience of applications
Connect processes and tasks with drag-and-drop workflows and content

Automating IT Processes

Implementing disparate automation tools and processes can leave gaps in IT operations that require costly manual interventions to manage. Automating IT processes means addressing the gaps between processes, tools, and departments to speed service delivery, improve consistency and reliability, and enforce process compliance.

BMC process automation solutions help close process gaps to:

  • Significantly improve the end-to-end process flow
  • Shorten process execution time
  • Create more consistent documentation

Getting started with IT operations management is easy