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BMC Service Management combines modern, mobile service desk solutions, service-aware data center discovery, and IT operations automation with out-of-the-box ITIL® for a superior IT experience. Delivered from the BMC cloud or your own data center.
Gartner Magic Quadrant for ITSSM Tools
4 years running — Gartner Magic Quadrant names BMC an ITSM Leader

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3 paths to service management excellence

Modernize your service desk to transform the customer experience.

Service Desk Modernization

A modern, mobile-first service desk empowers IT to radically improve service desk efficiency, provide intuitive self-service, consolidate disparate service desks, and deliver IT from the cloud.

  • Transform self-service: Reduce calls to the service desk with easy-to-use self-service apps, powerful knowledge management, based on Knowledge Centered Support (KCS) best practices, and virtual chat.
  • Mobilize the service desk: Leverage out-of-the-box ITIL® best practices anywhere, any time with the full power of the service desk available on smartphones and tablets.
  • Automate tasks: Reduce the effort to capture, assign, and investigate incidents through common data, templates, and automated processes.
Try Remedy Service Management Suite Learn more

Dynamically discover assets and model services.

Service Awareness

Automatically assess the business impact of events, incidents or changes, and support IT planning projects with complete visibility into the infrastructure, applications, and services that underpin the business.

  • Agentless discovery: Continuously discover infrastructure, applications, and the relationships between them.
  • Service modeling: Map applications to services with drag-and-drop modeling tools.
  • Service context: Consume service models in IT service management and operations management solutions for service-aware prioritization, routing, assignment, and impact analysis.
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Automate IT service delivery.

Service Operations

Reduce costs, minimize risk, and improve service quality by automating complex operational tasks and processes.

  • Detection: Proactive detection of potential service interruption with contextual routing and data to enable faster restoration of service.
  • Prioritization: Service-aware prioritization of events, collection of diagnostic and enrichment data and lifecycle management of incidents created from events
  • Resolution: Orchestrate and automate infrastructure changes to allow fast-fixes and rapid deployments.
Try TrueSight Operations Management Learn more

O2 relies on Remedy to deliver award-winning service to 25 million mobile customers

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