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Remedyforce Customer Enablement

Maximize your success with BMC Remedyforce by taking advantage of everything we have to offer to enable the best possible return on your investment.

Visit Remedyforce Product Page

Watch the overview video (1:30) › Start a free trial ›

BMC is committed to your success

To maximize the success of your Remedyforce investment, BMC offers an engagement model, unique in the IT Service Management industry. Complimentary training, ongoing engagement with the Remedyforce team and rich services offerings support your Remedyforce success.

Video: Transform digital service delivery in less than 45 days (1:43)

Focus on achieving your goals

Your personal Remedyforce customer success manager will work you to define and achieve the goals of your organization. More specifically, they:
  • Collaborate with you on your organizational goals and how they map into Remedyforce capabilities.
  • Help you drive user adoption through process and technology best practices.
  • Support your organizational enablement needs through kits, white papers, how to video’s and interactive sessions.
  • Provide thought leadership and consultative guidance to help you maximize your value.

“I have realized that BMC provides extremely efficient and quick service. I am quite impressed with how great our customer success manager has been to date.”

— Tyler Mowbrey, Lytx Inc.

Educate your staff for free

Free web-based education  makes it easy for your Remedyforce staff to learn at their own pace and provides knowledge for new or transitioning staff.

“The training opened a new door for me. It demonstrated quick and easier ways for me to do my Admin duties.”

— Mike Leveiller, DexMedia

Explore Remedyforce with expert guidance

White Papers

Get the most out of Remedyforce as quickly as possible. These white papers provide recommended approaches and practical configuration so you can realize value quickly. Popular papers:

Browse more Remedyforce White Papers ›


Learn to quickly navigate Remedyforce and become an expert. Our video series show you how.

Enablement Kits

Remedyforce enablement kits assist customers with taking advantage of new capabilities and features within the solution. Topics include Console Transition, Getting Started with Change Management, Getting Started with Self-Service, and more.

See all Remedyforce Enablement Kits ›

Get help along your journey

Remedyforce consulting services help you to create success from the beginning of your investment and support your evolving needs. Our unique implementation methodology focuses on:
  • Implementing industry best practices adapted to your unique business model
  • Achieving fast value using preconfigured capability
  • Implementation of full functionality, successful integration with other parts of the IT estate, and knowledge transfer through a phased approach
  • Implementation and configuration in sandbox and production environments

Learn more about Remedyforce Consulting Services