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Remedy OnDemand

Part of the Remedy Service Management Suite

Visit Remedy 9 Product Page

Watch the overview video (1:55) › Start a free trial ›

Transforming service management in the cloud

Accelerate your journey to digital service management with the power of Remedy with MyIT and SmartIT in the cloud. Experience the agility, security, and performance of a world-class cloud platform run by BMC experts.
  • Entrust BMC with the administration and management of Remedy powered by an industrial back-end leveraging all of BMC’s service and operations management products.
  • Always on access to the most comprehensive suite of market leading service management solutions.
  • Enhance productivity with self-service powered by MyIT for your Remedy services and applications.
  • Keep your business current and running the latest solution features via automatic updates that are easy to upgrade and maintain.
  • Manage risk with market leading performance SLAs and the peace of mind our world-class security operations center provides.

Remedy OnDemand Service Overview

Cloud run by experts

Drive digital service transformation and innovate faster with Remedy OnDemand.

Agile cloud

Enable faster service delivery and adapt to changing business requirements.

Reliable cloud

Take advantage of a fully-managed global infrastructure with 24x7 monitoring and disaster recovery.

Connected cloud

Enjoy an amazingly simple and powerful user experience with a wide array of connected apps.

Powerful cloud

Extend service and support for any line of business, quickly.

Secure cloud

Trust multi-layered, end-to-end security and data management based on National Institute of Standards and Technology controls, as well as FedRAMP compliance.

Cost-effective cloud

Leave implementation, upgrades, and administration to be managed by BMC experts.

Video: IT service provider Long View moved to the cloud to improve service offerings

Long View realized a 42% cost savings when it moved to Remedy OnDemand and gained competitive advantage through its relationship with BMC. (2:22)

Take a closer look

  • 99.9% service availability commitment for production environments
  • No co-mingling of customer data
  • All services delivered and hosted from secure Tier-3 data center facilities
  • Primary data centers backed by geographically-dispersed data center for disaster recovery
  • Defense-in-depth methodology focuses on redundant controls to prevent and mitigate impacts to the confidentiality, availability, and integrity of customer data and services

Experience worry-free on-demand operations

Remedy is much more than a ticketing system. It is an end-to-end IT Operations Management solution. This video series introduces you to the ways in which Remedy OnDemand provides the flexible features you need and the cost savings you dream of.

“Remedy OnDemand…offered us a significant savings in terms of licensing, infrastructure costs and staff time required for managing internal systems.”

— Mark Harrison, Senior Strategic Services Officer, Leeds City Council
See the full case study