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Remedy Service Desk and Change Management 8.x Certification

Online Assessment and Practical Exam

Companies implementing BMC Remedy Service Desk and Change Management realize full value only when their solution is effectively implemented. To ensure implementations are performed to best practice standards, BMC Software maintains a technical certification program.

The BMC Certified Professional for BMC Remedy Service Desk and Change Management exam will validate the technical competencies and implementation methods needed to successfully implement out-of-the-box baseline functionality for BMC Remedy Service Desk and Change Management.

Steps to Certification

Step 1. Register and pay for the BMC Certified Professional: BMC Remedy Service Desk and Change Management 8.x Online Assessment. You will receive access to the study kit and the certification online assessment.

Note: Participants will have access to the certification online assessment for a period of 90 days after registering and will have up to three opportunities to pass the certification online assessment. Participants who do not pass the certification online assessment after the third attempt may register and pay to regain access to the certification online assessment and study kit.

Step 2. Study and prepare for the certification online assessment and practical exam. Allow a minimum of six weeks to study and prepare.

Step 3. Pass the BMC Certified Professional: BMC Remedy Service Desk and Change Management 8.x Online Assessment.

Step 4. After passing the certification online assessment, register and pay for the BMC Certified Professional: BMC Remedy Service Desk and Change Management 8.x Practical Exam.

Examination Details

  • Exam duration is 5 days
  • Exam will be offered in a BMC Education Services training facility
  • Classroom environment with individual servers
  • Proctored by BMC Education Services
  • Participants must bring a laptop