As North America’s leading provider of property and casualty claims technology, Mitchell International is on a mission to transform the insurance claims industry through faster, leaner, and more efficient service. By moving critical systems to the cloud, the company can shift its focus from maintaining on-premises technology to meeting the needs of customers. Mitchell’s service delivery infrastructure supports more than 50 million transactions each year for 300+ insurance companies and 30,000+ collision repair facilities.
Mitchell chose Remedyforce to move its service desk to the cloud. The solution delivers comprehensive IT service management (ITSM) through the Force.com platform, on which the company’s Salesforce CRM solution also runs, offering valuable familiarity and efficiencies for its IT team.
With Remedyforce, Mitchell meets customer needs far more quickly, helping the company build strong business relationships. A common platform enables simpler enterprise workflows and enables issues to be crowdsourced across all departments and devices for faster resolution.